1. Order Policy:
- Orders are processed within 1–2 business days after payment confirmation.
- If any delay occurs, we will contact you directly through your details provided.
2. Payment Policy:
- Payment must be made in advance via bank transfer or approved payment methods.
- Orders will not be prepared until payment is confirmed.
3. Shipping Policy:
- We ship across Saudi Arabia within 2–5 business days, depending on the city.
- Shipping fees are fixed or calculated based on your location (shown at checkout).
- We use trusted courier services to ensure your items arrive in perfect condition.
4. Return & Exchange Policy:
- Returns are only accepted in case of a manufacturing defect (must be reported within 24 hours of receiving the item with photo proof).
- Exchanges are allowed within 3 days of receiving the product, as long as it’s unused and in its original packaging.
- Customers are responsible for exchange shipping costs (unless the issue was our mistake).
5. Privacy Policy:
- Your personal information is 100% confidential and will never be shared with third parties.
- We only use your data to process your order and keep you updated.
6. Discounts & Promotions:
- All offers are valid only during the announced promotion period.
- Multiple discount codes cannot be used in the same order (unless clearly stated).
